Blue Heart Crafts Privacy Policy

As of 25th August 2020

Our contact details

Name: Blue Heart Crafts

Owner: Louise Duly

E-mail: [email protected]

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details including email)
  • Website anonymous user stats via Google Analytics

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You have placed an order
  • You have submitted a contact enquiry
  • You have sent an email
  • You are a stockist

We use the information that you have given us in order to supply you with the goods you have purchased and answer any enquiries

We may share this information with PayPal for the purposes of processing your order.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us via email at [email protected]

(b) We have a contractual obligation.

How we store your personal information

Your information is securely stored on a protected database linked to the website.

We keep your basic contact information until your order is processed. We will then dispose your information by removing it from our database

All purchases are made directly through PayPal so any data stored within this application is governed by their own policy.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@blueheartcrafts if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected]

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk